Therapy Supply was very quick and easy to communicate with. Customer service is excellent, they did not have the colour I wanted and emailed right away to let me know. When that colour was delayed again I was offered a different product that was exactly equivalent; it arrived within a week. I am very happy with the walker. It is for my mother and it is a perfect hight and quality. In all we are happy with the service and the product. I would highly recommend Therapy Supply as a company and the Evolution Walker Xpresso series as a product (this is her second Xpresso walker).