Shipping and Returns
Shipping charge for Large and Heavy ITEM -For some items that are packaged in a heavy or large sized box or for special order items, an additional shipping charge may apply, at our discretion. Additionally, any overweight shipments are subject to additional freight charges.
Welcome to Therapysupply.ca! This site is for for Professionals Only. We are located in Concord, Ontario. All goods are shipped out of our Concord warehouse. .All the Price are in Canadian Doller Most orders received before 12:00 p.m.will be shipped the same day, provided the product ordered is in stock. Most orders received after 12:00 p.m. will be shipped the next business day. Orders are not processed or shipped on Saturday or Sunday.
Call our office or email us for any rush orders: 1 866 840 2870 or Local 416 817 4114
For some items that are packaged in a heavy or large sized box or for special order items, an additional shipping charge may apply, at our discretion. Additionally, any overweight shipments are subject to additional freight charges.
We will ship your order to the address EXACTLY as it is inputted on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.
*Please Note Before you order: All Syringe and Needle Are Non-Returnable Goods -
Estimated Times for Delivery
A) Ontario and Quebec - Approximately 2 or 3 business days
B) Manitoba, New Brunswick, Saskatchewan & Nova Scotia - Approximately 3 to 5 business days
C) British Columbia, Alberta, Prince Edward Island & Newfoundland -Approximately 5 to 7 business days D) Any Territories and Remote areas - Approximately 7 to 12 business days
If you have any questions you can call our office
TherapySupply Customer, Please provide us your
correct shipping address, phone number and email address:
Please note that some shipments may require additional shipping charges due to excessive weight, liquid gel, rural shipping areas and bulk/special orders. There will be an additional shiping charges will applied to shipments going to the Northwest Territories and Nunavut- or any other Territories .
Please note Above Two Territories Free Shipping Rules will not Applies Due to Higher Shipping Cost
Most orders are shipped via Canada Post Expedited Parcel within Canada
In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue. Note: It is the customer's responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.
Returns are accepted under the following conditions only:
Merchandise cannot and should not be returned back to Wellness Health & Medical Supplies, without a [ RGA ] Returned Goods Authorization number and must include a photocopy of the original invoice clearly stating the invoice number and total amount paid. A 25% restocking fee will be charged on all returned items if Wellness Health & Medical Supplies is not at fault.
All returned merchandise must be in like-new, resalable and as received condition. All freight charges must be prepaid and insured by you, the buyer on all returned merchandise. All authorized merchandise must be returned back to Wellness Health & Medical Supplies within 10 calendar days after being delivered.
Any items shipped back to Wellness Health & Medical Supplies after 10 calendar days will be refused and returned back to the purchaser at their own expense. Refunds will not be issued on returned merchandise damaged on the way back to Wellness Health & Medical Supplies. The buyer must insure the returned shipment.
In the event returned merchandise is damaged, Wellness Health & Medical Supplies will file a claim with the shipping carrier and refund the purchaser upon settlement of the claim.
All custom entry fees and duty associated with any return or exchanges will be charged to the customer.
Cancelled orders are subject to a restocking fee up to 25% of the original purchase price. Orders may not be cancelled once they have been shipped.
. We also can not accept opened or used products.
We can not accept any returns from the following categories:
Support & Braces
Bedding Accessories, Core Pillow, Obus forme Pillow or any item from Obus Forme
Any items marked as non refundable
Also we can not accept opened or used products
Medi Beads Heating Pads for hygiene Issues
All Needle and Syringe are non returnable goods
All returns should be sent to the following address below.
Must call before you return
WellnessMed Supply Inc.
Head Office Address:
175 Jardin Dr. Unit 5 L4K 1X5
Tel: 416-817-4114, 1-866-840-2870
OFFICE PHONE # 416-817-4114
To receive credit for items returned, please review the following information. Call our office for return authorization and we will discuss arrangements for pick up. Items must be received in sealable condition and unopened to receive credit. Unsaleable or damaged items will be subject to a restocking fee or returned to the purchaser. Collect returns without authorization will not be accepted. Returned items must be accompanied by a copy of the original invoice within 30 days of purchase. Special order items are not returnable for any reason.